Returns & Exchanges

If something is not right with your order, we will help you return or exchange it.

Return Window

You may return items within 30 days of delivery. Items must be:

• Unworn, with no scratches, missing stones or bent links
• In original condition, with pouch, tags and packaging
• Free of damage, marks or alterations such as resizing or engraving

Non-Returnable Items

• Worn jewelry or pieces showing signs of wear
• Earrings and body jewelry, for hygiene reasons (unless defective)
• Custom or personalized products
• Items marked as Final Sale
• Gift cards

How to Return

1. Email [email protected] with your order number and the reason for the return.
2. We will reply with a return authorization and shipping instructions within one business day.
3. Pack the item securely in its original pouch and packaging.
4. Send it back using the instructions we provide.
5. Your refund is processed within 5–7 business days after we receive the item.

Exchanges

Need a different color, length or style? Email us within 30 days of delivery and we will arrange an exchange, subject to availability. If the new item costs more, you pay the difference.

Refunds

Refunds go to your original payment method. Shipping fees are non-refundable unless the return is caused by our error, such as a wrong or defective item.

Defective or Wrong Items

If you receive a damaged or incorrect item, such as a broken clasp or missing stones, email us within 7 days of delivery with a photo. We will cover the return shipping and send a replacement or a full refund.